Platform Status
We continuously monitor our platform for performance issues. Should there be any interruptions in service, we will let you know here. You can also find information about scheduled maintenance and expected downtime.
Current platform status: all systems operational
| Date | Issue | Feature | Severity | Status |
|---|---|---|---|---|
| 8th May 2020 | Any Safari users who have upgraded to the latest version (13.1) will be experiencing issues with our labs. Our team are actively working to resolve the issue, but it is not likely to be a quick fix If you are experiencing this issue, we recommend using a different browser for the meantime. | All labs when using Safari | Medium | Resolved |
| 24th April 2020 | We are experiencing performance issues affecting all labs and pages in the platform. Our team is working to resolve these issues. | All labs and page on the platform | Medium | Resolved |
| 21st February 2020 | There is a current issue where platorm emails, including password reset and account activation emails, are not being sent. Our team are currently working on resolving the issue. | Emails from the platform | Medium | Resolved |
| 11th November 2019 | There is a current issue where keyboard presses are not being recognised in practical labs in the Microsoft Edge browser. | Practical Labs | Medium | Resolved |
| 5th September 2019 | We experienced issues with all Secure Coding labs. Our team are investigating the issue. | Secure Coding Labs | Medium | Resolved |
| 28th August 2019 | We are currently experiencing an issue affecting mouse input within practical labs. | Labs | Medium | Resolved |
| 30th July 2019 | We are receiving reports that EC2 labs are not loading. Our team are looking into this issue. | Labs | Medium | Resolved |
| 23rd July 2019 | We have received reports that some users are experiencing issues when viewing the leaderboard and objectives. | Leaderboard and Objectives | Medium | Resolved |
| 4th April 2019 | We received a number of reports of intermittent 500 errors on the platform, which led to an investigation by the platform and operation teams. We have resolved this by recovering from a failing Kubernetes node and implementing a more graceful deployment system. We also implemented monitoring alerts on Kubernetes nodes, which will allow us to take a more proactive approach with resolving failing nodes incidents in the future. | Entire Platform | Medium | Resolved |
Scheduled maintenance
There is currently no scheduled maintenance.
Experiencing issues?
Should you experience any issues on the platform that are not listed above, please email our Support Team on support@immersivelabs.com.