Accessibility Statement

At Immersive Labs, we want our product to be accessible to everyone, which is why we are working towards compliance with level AA of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.1.

The purpose of the statement is to:

• Enable you to quickly find solutions or workarounds to any accessibility difficulties you are experiencing with our Platform, if they are available.
• Explain where this isn’t currently possible at the moment and what we are doing to improve that.
• Provide you with one channel to funnel any complaints through, so you can ensure that they are dealt with quickly and appropriately.

Our commitment to accessibility

Immersive Labs is committed to ensuring digital accessibility for disabled people. Our aim is to combine compelling user experiences with high levels of accessibility and inclusivity, so everyone can use our digital services. This is part of our commitment to increasing diversity in cybersecurity, maintaining an inclusive workplace culture, and championing diversity and inclusion in the wider cybersecurity industry. Our ongoing site development and content creation is guided by best-practice accessibility guidelines such as WCAG and ISO 30071-1.

Adapt your experience

While our Platform has been created to be usable ‘as is’, many people are likely to get the most accessible experience by customizing their computer to suit their individual needs – for example: to get the site spoken to them, to change its color-scheme, or increase the size of its text.

If that sounds like it would be useful to you, we recommend you visit: WAI’s Better Web Browsing: Tips for Customizing your Computer to read or watch videos of how these customisations (achieved by using accessibility features already on your computer or through installing assistive technologies) might suit you.

Note that this may not work in some parts of the platform. For more information, please read the section ‘Limitations of our platform’s accessibility’ on this document.

Browser compatibility

The platform has been built using code compliant with W3C standards for HTML and CSS. The site displays correctly in the following browsers and uses standards-compliant HTML/CSS code. Due to the interactive nature of the Immersive Labs platform, we require JavaScript to be enabled.

Our software should display correctly in the current and previous two versions of the following browsers:

• Chrome
• Edge
• Firefox
• Safari

We’ve made the software text as simple as possible to understand.

Limitations of our platform’s accessibility

Through expert accessibility testing of our platform, using representative assistive technologies used by our users, we are aware that it has some current accessibility limitations, and we are working to address these and to gain WCAG 2.1 AA compliance:

• Some elements of the interface (e.g. images and buttons) do not have descriptive alternative text.
• Some screen reader users may find it difficult to use forms, as labels, grouping and validation need to be improved.
• Some content may not be correctly readable by screen readers.
• Some custom controls may not appear to have accessible information when accessed with assistive technologies.
• Some content that is presented automatically may not be noticed when using assistive technologies.
• Some buttons may be difficult to distinguish from unselected buttons for people with color deficiencies.
• Some text and key images may be difficult to read due to low color contrast.
• Some interactive elements such as links, buttons, custom controls and the virtual desktop interface may not be accessible using the keyboard only.
• Some elements may not be in a meaningful focus order when navigating using keyboard tabbing.
• Some links that open in a new window may not be visually indicated.

Our CyberPro labs and some of our Application Security labs use several technologies including Remote Desktop Protocol (RDP) which together, are currently incompatible with screen readers. The way our labs work is to show pictures of what’s happening on a virtual machine somewhere, which is displayed to the user in their browser. The pictures update very fast (almost like stop motion). Screen readers can only read HTML code which means they cannot interpret these images. As technology is constantly moving, we’re investigating ways that some of these labs could be made more accessible to those with accessibility requirements.

At present, we’re not able to install assistive technology in our labs for security and compatibility reasons.

We are also working to fix some other minor, cosmetic accessibility issues.

What we’ve done so far

Accessibility audits

• We asked a third party service to audit the key pages and flows on the platform, to have a better idea of the overall accessibility state of the platform and understand where to focus our efforts.
• We have also reviewed all the existing components, both released on the platform and newly designed.

Neurodivergent Digital Cyber Academy™

We provide a free-to-use Neurodivergent Digital Cyber Academy™ for those pursuing a career in cybersecurity. Open to all within the neurodivergent community, the practical-learning environment helps develop skills, while also hosting job opportunities from global clients ready to welcome candidates into their businesses.

What we’re doing

• Creating a design system for all of our components, so that each of them is documented from an accessibility perspective and can be implemented quickly.
• Investigating how we could improve the accessibility of our labs and reports.
• Improving our internal processes to make sure that accessibility is checked at every stage so that any potential issue can be found and solved early on.
• Planning ways to involve the whole organization around the importance of accessibility.
• Planning to have an internal resource repository which aims to make accessibility well integrated and as easy as possible to apply in each area.
• Planning to improve our research sessions to involve more disabled users to test the platform at different stages of the development process.

Contact us

We welcome your feedback on the accessibility of our platform. Please let us know if you encounter any accessibility barriers by emailing us at [email protected] or by phone on +44 20 3893 9101 (UK) or +1 617 221 7241 (USA). To help us understand the issue quickly, it would help us if you could provide the information advised in Contacting Organizations about Inaccessible Websites in your request.

All constructive feedback regarding the accessibility or usability of our platform is welcome and will be carefully considered.

This accessibility statement was last updated in June 2022 and follows the advice on accessibility statements in ISO 30071-1.