Legal | Accessibility Statement

Effective from January 2025

At Immersive Labs, we want our product to be accessible to everyone, which is why we are working towards compliance with level AA of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.2.

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The purpose of the statement is to:

- Enable you to quickly find solutions or workarounds to any accessibility difficulties you are experiencing with our Platform, if they are available.
- Explain where this isn’t currently possible and what we are doing to improve that.
- Provide you with one channel to funnel any queries through, so you can ensure that they are dealt with quickly and appropriately.

Our commitment to accessibility

Immersive Labs aims to provide compelling user experiences with high levels of accessibility and inclusivity, so everyone can use our digital services. Our ongoing site development and content creation is guided by best-practice accessibility guidelines such as WCAG and ISO 30071-1.

Adapt your experience

While our Platform has been created to be usable ‘as is’, many people are likely to get the most accessible experience by customizing their computer to suit their individual needs – for example: to get the site spoken to them, to change its color-scheme, or increase the size of its text.

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If that sounds like it would be useful to you, we recommend you visit: WAI’s Better Web Browsing: Tips for Customizing your Computer to read or watch videos of how these customizations (achieved by using accessibility features already on your computer or through installing assistive technologies) might suit you.

Note that this may not work in some parts of the platform. For more information, please read the section ‘Limitations of our platform’s accessibility’ in this document.

Browser compatibility

The platform has been built using code compliant with W3C standards for HTML and CSS. Due to the interactive nature of the Immersive Labs platform, we require JavaScript to be enabled.

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Our software should display correctly in the latest or penultimate version of the following browsers:

Microsoft Edge

Safari

Chrome

Firefox

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We’ve made the software text as simple as possible to understand.

Limitations of our platform’s accessibility

Through expert accessibility testing of our platform, using representative assistive technologies used by our users, and obtaining a Voluntary Product Accessibility Template (VPAT), we are aware that it has some current accessibility limitations, and we are working to address these:

- Some elements of the interface (e.g. images and buttons) do not have descriptive alternative text.
- Some users may find it difficult to use form elements as labels, grouping and validation need to be improved.
- Some custom controls may not have accessible information when accessed with assistive technologies.
- Some content that is presented automatically may not be noticed when using assistive technologies.
- Some buttons may be difficult to distinguish from unselected buttons for people with color deficiencies.
- Some text and key images may be difficult to read due to low color contrast.
- Some interactive elements such as links, buttons, custom controls and the virtual desktop interface may not be accessible using the keyboard only.
- Some elements may not be in a meaningful focus order when navigating using keyboard tabbing.
- Some links that open in a new window may not be visually indicated.

Some PDF downloads may not be tagged correctly and may be missing appropriate image alternative text.
Some automated emails may have issues with color contrast and some content may not be easy for screen readers to interpret.
Some data visualizations do not have text alternatives and may be missing appropriate ARIA attributes.
Where translation is an enabled feature, some parts of pages may not respect language preferences and may remain in English.
Some moving or auto-updating content does not have a mechanism to pause or stop the movement or content updates.
Some content may require horizontal scrolling to access when zoom levels are set to 400%.

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Practical labs incompatible with screen readers

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Our practical Cyber Professional labs and some of our Application Security labs use several technologies including Remote Desktop Protocol (RDP) which together, are currently incompatible with screen readers. The way these labs work is to show pictures of what’s happening on a virtual machine, which is displayed to the user in their browser. The pictures update very fast (almost like stop motion). Screen readers can only read HTML code which means they cannot interpret these images.

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As technology is constantly moving, we’re investigating ways that some of these labs could be made more accessible to those with accessibility requirements. At present, we’re not able to install assistive technology in our labs for security and compatibility reasons.

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Help Centre

Our external Help Centre is provided by a third party service and as such we do not have control over the presentation or programmatic markup of the pages. If you find the Help Centre contact function difficult to use, please submit your feedback or request help via support@immersivelabs.com

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‘Theory’ labs are not keyboard-friendly

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Our catalogue also contains a range of theory labs. Some of these are in formats which are incompatible with screen readers and keyboard-only users. For example, some formats require a drag and drop action to be completed with a mouse in order to complete the task.

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We have started to convert our back catalogue of theory labs to a new accessible format, which has been built and tested with keyboards and screen readers. We aim to complete this work in 2025.

What we’re doing

Accessibility audits

A third party has audited the key pages and flows on the platform and provided a VPAT to give us a better idea of the overall accessibility state of the platform and understand where to focus our efforts. We will review findings from our audits and where possible update our product to improve or mitigate them.

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Workforce Security content

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We have recently prioritised reviewing and improving all of our workforce security content to ensure our product used by the widest and most diverse audience is accessible.

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Contact us

We welcome your feedback on the accessibility of our platform. Please let us know if you encounter any accessibility barriers by emailing us at accessibility@immersivelabs.com or by phone on +44 20 3893 9101 (UK) or +1 617 221 7241 (USA). To help us understand the issue quickly, it would help us if you could provide the information advised in Contacting Organizations about Inaccessible Websites in your request.

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All constructive feedback regarding the accessibility or usability of our platform is welcome and will be carefully considered.

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This accessibility statement was last updated in January 2025 and follows the advice on accessibility statements in ISO 30071-1.

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