Sub-processor List

Last Updated:

November 6, 2025

In providing our platform and services, we and our group companies may use sub-processors to provide specific functions and services, such as hosting or customer service. We’ve outlined the details of these sub-processors and their roles below. Not all of them will be relevant to how you access our platform or the services you receive from us. If you have any questions, please contact our privacy team at privacy@immersivelabs.com.

If you would like to subscribe to updates to our sub-processor list, please follow this link.

Platform Infrastructure Sub-processors

Sub-processor Name	Purpose for Processing	Data Hosting Location
Amazon Web Services, Inc.	Cloud Infrastructure Hosting	Main Center: ireland eu-west-1 Back-up center: London eu-west-2
		Main Center: United States us-east-1 Back-up center: United States us-east-2
		UAE me-central-1

Customer Service and Relationship Management Sub-processors

Sub-processor Name	Purpose for Processing	Data Hosting Location
Snowflake, Inc.	Data warehouse	Ireland, USA, or UAE
Google Ireland, Ltd.	Looker – Business intelligence reporting tool	United Kingdom
Gainsight, Inc.	Gainsight – Customer relationship management system and analytics tool	Germany
Salesforce UK, Inc.	Customer relationship management system	United Kingdom
Google, LLC.	Google Workspace	Europe (multi-region)
Zendesk, Inc.	Customer service	Ireland
Atlassian, Inc.	Jira – Customer service	Ireland
Callitech Ltd (t/a Money Penny).	Customer service call center	United Kingdom
Slack, Inc.	Customer communications (for Premium Support customers only)	United States
Datadog, Inc.	Platform monitoring and observability	Germany
Count Technologies, Inc.	Platform reporting tool	Germany and Belgium
Figma, Inc.	Collaborative design tool (for Crisis Sim customer only)	Germany and Ireland

Immersive Labs Group Companies

Group Company Name	Purpose for Processing	Location
Immersive Labs Corporation.	Customer support and account administration	United States
Immersive Labs GmbH		Germany
Immersive Labs Limited		United Kingdom
Immersive Labs Cyber Security Software Services LLC		United Arab Emirates