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Sub-processor List

Effective Date:
November 6, 2025

In providing our platform and services, we and our group companies may use sub-processors to provide specific functions and services, such as hosting or customer service. We’ve outlined the details of these sub-processors and their roles below. Not all of them will be relevant to how you access our platform or the services you receive from us. If you have any questions, please contact our privacy team at privacy@immersivelabs.com.

Platform Infrastructure Sub-processors

Sub-processor Name Purpose for Processing Data Hosting Location
Amazon Web Services, Inc. Cloud Infrastructure Hosting Main Center: ireland eu-west-1
Back-up center: London eu-west-2
Main Center: United States us-east-1
Back-up center: United States us-east-2
UAE me-central-1

Customer Service and Relationship Management Sub-processors

Sub-processor Name Purpose for Processing Data Hosting Location
Snowflake, Inc. Data warehouse Ireland, USA, or UAE
Google Ireland, Ltd. Looker – Business intelligence reporting tool United Kingdom
Gainsight, Inc. Gainsight – Customer relationship management system and analytics tool Germany
Salesforce UK, Inc. Customer relationship management system United Kingdom
Google, LLC. Google Workspace Europe (multi-region)
Zendesk, Inc. Customer service Ireland
Atlassian, Inc. Jira – Customer service Ireland
Callitech Ltd (t/a Money Penny). Customer service call center United Kingdom
Slack, Inc. Customer communications (for Premium Support customers only) United States
Datadog, Inc. Platform monitoring and observability Germany
Count Technologies, Inc. Platform reporting tool Germany and Belgium
Figma, Inc. Collaborative design tool (for Crisis Sim customer only) Germany and Ireland

Immersive Labs Group Companies

Group Company Name Purpose for Processing Location
Immersive Labs Corporation. Customer support and account administration United States
Immersive Labs GmbH Germany
Immersive Labs Limited United Kingdom
Immersive Labs Cyber Security Software Services LLC United Arab Emirates