Immersive Labs User Research Participation Terms & Conditions

By accepting an invitation to participate in user research and ticking your acceptance below, you acknowledge and agree to the following terms and conditions. If you do not agree to any of these terms and conditions, please do not accept the invitation or otherwise participate in user research for Immersive Labs.

1. User Research Process

Immersive Labs (we, us, our) asks the users of our Platform (you, your) to participate in user research. We do this so that we can identify unmet customer needs, evaluate design concepts and solicit feedback.

We will ask you to participate in user research via email communication. The email will set out the nature of the research and what we require from you. We provide incentives for research participation in the form of cash and non-cash benefits, the details of which will be set out in the email. The incentive options available include (but are not limited to) VISA pre-paid cards, PayPal, retail gift cards and charitable donations (each a Reward). Each Reward will be a maximum value of £50 (or the equivalent in other available currencies).

If you respond to the email to participate, we will direct you to a third-party tool called Calendly for you to let us know your availability to schedule the research session (Session). Your name and email address will be shared with us and Calendly for these purposes.

The Session will be conducted using a video conferencing tool (usually Zoom) and will last around 45 minutes. Our experts will ask you a series of questions relating to your experience on the Platform and the Session will be recorded.

Following the Session, we will pass your name and email address to our third-party partner, Tremendous. Tremendous facilitates the provision of Reward(s) issued by third-party providers.

2. Ownership of Feedback, Ideas, and Intellectual Property Rights

All intellectual property rights in and to the research, including (but not limited to) any intellectual property rights existing in the feedback, ideas, or suggestions you provide belong to Immersive Labs absolutely and without restriction. Any materials you provide to Immersive Labs for the purpose of participating in research will become the property of Immersive Labs on receipt and will not be returned.

3. Personal Data

We will process your name, email address (business or personal) (Contact Details) and any other personal data you choose to disclose to us during the Session.

We will process video and audio recordings of the Session. The Session will be recorded for internal use only, your Contact Details will be anonymised, and your image will be removed.

We will share your personal data with the third-party service providers identified in these terms and conditions for the purposes of facilitating the user research and issuing a Reward.

For further information about the ways in which we process your personal data, please read the privacy notice available on our website (

4. Anti-Bribery and Corruption

We are subject to strict anti-bribery legislation (the UK Bribery Act). The UK Bribery Act applies wherever we do business, not just the UK. The UK Bribery Act includes offences relating to giving, receiving, or failing to prevent bribery. By participating in our research, you acknowledge that:

  • We may provide you a Reward for participating in user research.
  • We are not providing the Reward with the intention of inducing you or any other person to perform a relevant function improperly.
  • Your acceptance of a Reward is not in itself, an improper performance of your relevant function.

5. Company Policy

If you access the Immersive Labs Platform via a license issued to you by a third party, you agree that by accepting a Reward you are not in breach of any policy, procedure, or rule implemented by your employer or any third party to whom you owe a duty in respect of your employment (Company Policy).

If the acceptance of a Reward would be in breach of Company Policy but you would still like to participate in user research, you can either:

(a) choose ‘charitable donation’ for your Reward; or

(b) decline a Reward entirely,

provided that (a) and (b) above would not be in breach of Company Policy or these terms and conditions.

6. General

Rewards. We reserve the right to change or withdraw Reward(s) at any time to our sole discretion. The Reward(s) offered cannot be substituted for cash alternatives.

Additional IL T&Cs. We reserve the right to refuse to issue a Reward to a participant in breach of these terms and conditions or any of our terms and conditions shown on the Platform or at from time to time, including but not limited to, acceptable use and website terms of use policies.

Additional Third-Party T&Cs. Each Reward is issued by the relevant third-party provider and will subject to their terms and conditions. For example, an Amazon Gift Card will be subject to Amazon’s terms and conditions. You agree that you will read and accept such third-party terms and conditions before you confirm your choice of Reward. You acknowledge that we have no control over such third-party terms and conditions and will have no liability to you in respect of the same.

Governing Law. these terms and conditions will be governed by the law of England and Wales, and you submit to the exclusive jurisdiction of the courts in England and Wales.

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