The overall score is adjusted to account for confidence levels.

For example, selecting a “weak” answer with a high level of confidence scores less than a weak answer with a low confidence level. This is because proposing a weak answer with high confidence could lead to the participant improperly influencing others in an actual crisis or implementing the solution without checking with team members – which means exposing the organization to higher risk.

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April 10, 2023


Mary Brijlall