Support: We're here to help
If you are experiencing any issues, please email [email protected], or select ‘Report a problem’ on the specific lab page in-platform.
Our Help Center is also there to support you. When in-platform, navigate to the question mark icon in the top right corner to explore content on getting started, FAQs, reporting and more.
Frequently Asked Questions
Yes, you can claim Continuing Professional Education (CPE) credits for your cyber certifications by completing challenges on the Immersive Labs platform.
Go to your Profile section Reports tab to download your CPE certificate. We also signpost which labs align to the CREST syllabus.
Contact [email protected] for an offer customized to your specific business needs. We serve teams from a minimum of 5, up to global organizations with hundreds of thousands of users.
If you are an individual looking to start a career in cybersecurity and are over the age of 16, then you are welcome to join our Cyber Million program. There is no cost, and you will have access to content that will prepare you for an entry-level role in Defensive Security Operations. Just visit www.cybermillion.com.
Immersive Labs is 100% browser based and is compatible with most up-to-date browsers. There is no need to download or install anything.
If you are experiencing issues, please email [email protected], or select ‘Report a problem’ on the specific lab page, in-platform.
At the end of each lab, you have the chance to offer feedback.
Immersive Labs is 100% cloud-based. You’ll need an internet connection to access the platform.
Parts of our platform are optimized for mobile use, including our organizational exercises, however most of our practical labs are only suitable for use on desktops/laptops with a screen resolution of 1920 x 1280 pixels and above. Our specialists can advise on specifics via [email protected] or when you request a demo.
Our content should steer you in the right direction, allowing you to use your own problem-solving skills to complete the challenges.
However, if you think something is wrong, contact [email protected], or select ’Report a problem’ on the lab page itself. We won’t give you the answer, but we will check the service to make sure everything is working correctly.
Chrome, Edge, Firefox, Safari.