We're here to help

Here you can browse our FAQs, contact our Support Team or watch our knowledge base videos to help you with the platform.

Getting Started
with Immersive Labs

How do I register?

Getting started on the platform couldn’t be easier. When your company first signs up with Immersive Labs, you will receive an email with a link to our registration page...

Show me around the platform

What are Objectives and how can I use them?

We know that when you start learning something new, it can be a struggle to figure out where to begin – and cyber security is no different. So, to help you manage your journey to cyber stardom and make the most of the Immersive Labs platform, we’ve launched our new ‘Objectives’ feature!

Lab Categories

What do Knowledge labs cover?

Knowledge labs cover the basics of cyber and are a great place to start for those who are just beginning their cyber journey...

What do Tools labs cover?

Tools is a great place to start if you already have a basic awareness and understanding of cyber security...

What do Techniques labs cover?

The Techniques category includes collections of labs tailored to different specialisms in cyber security...

What do Immersive Originals labs cover?

Immersive Originals houses everything from guest labs written by leading researchers through to CTF challenges...

Frequently Asked Questions

Do I get a certificate?

Immersive Labs is a continuous learning and development platform. We do not offer certifications; however, we do signpost which labs align to the CREST syllabus.

How does your pricing work?

We price our service on a per user per annum basis. The first purchase requires a minimum of five licences. For more information, please speak to one of our experts.

Do we need to download or install anything to use Immersive Labs?

Immersive Labs is 100% browser based and which is compatible with most up-to-date browsers. There is no need to download or install anything.

How do I report a problem or provide feedback?

If you are experiencing any issues, please email support@immersivelabs.com, or click on ‘Report a problem’ on the lab page.
At the end of each lab, you will have the chance to offer feedback.

Can I have my own copy on premise or download a version to a mobile device?

Immersive Labs is 100% cloud based. The service can be used on a mobile device that is connected to the Internet (additional charges may apply).

What do I do if I get stuck on a lab?

Our content should steer you in the right direction, allowing you to use your own problem-solving skills to complete the challenges. However, if you think something is wrong please drop us an email: support@immersivelabs.com. We will never give you the answer, but we will check the service to make sure all is working correctly.

Which Internet browsers is Immersive Labs compatible with?

Chrome, Edge, Firefox

We help businesses to increase and evidence human capability in every part of cybersecurity.


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