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Support: We're here to help

If you are experiencing any issues, please email support@immersivelabs.com, or click on ‘Report a problem’ on the lab page.

Here you can browse our FAQs, contact our Support Team or watch our knowledge base videos to help you with the platform.

Frequently Asked Questions

Do I get CPE and other credits?

Did you know you can claim Continuing Professional Education (CPE) credits by completing challenges on the Immersive Labs platform?
Yes, you can claim CPE credits for learning on Immersive Labs. Go yo your profile section reports tab to download your CPE certificate. We also signpost which labs align to the CREST syllabus

How does your pricing work?

We price our service on a per user per annum basis. The first purchase requires a minimum of five licences. For more information, please speak to one of our experts.

Do we need to download or install anything to use Immersive Labs?

Immersive Labs is 100% browser based and which is compatible with most up-to-date browsers. There is no need to download or install anything.

How do I report a problem or provide feedback?

If you are experiencing any issues, please email support@immersivelabs.com, or click on ‘Report a problem’ on the lab page.
At the end of each lab, you will have the chance to offer feedback.

Can I have my own copy on premise or download a version to a mobile device?


Immersive Labs is 100% cloud based. The service can be used on a mobile device that is connected to the Internet (additional charges may apply).

What do I do if I get stuck on a lab?

Our content should steer you in the right direction, allowing you to use your own problem-solving skills to complete the challenges. However, if you think something is wrong please drop us an email: support@immersivelabs.com. We will never give you the answer, but we will check the service to make sure all is working correctly.

Which Internet browsers is Immersive Labs compatible with?

Chrome, Edge, Firefox, Safari.

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