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Secure File Sharing

Protecting our customers’ data is really important to us. Whether the data contains personal or commercially sensitive information we want to make sure it is protected at all times.

To help us do this we have a secure file sharing option that allows us to share different file types with you, our customers.

What is Sendsafely?2023-07-13T14:10:37+00:00

SendSafely offers a secure email function as well as a secure file transfer option. The portal allows Immersive Labs and you, our customers to upload, share and retrieve files easily.

For more information, refer to the SendSafely FAQs:

Do I need an account to access SendSafely?2023-07-13T14:12:12+00:00

No, you just need your email address to access the information shared with you.

How do I know when a file is shared with me?2023-07-13T14:13:15+00:00

You will receive a notification email from SendSafely. You use the link to access the site and the files shared. Access to the documents shared via Sendsafely is controlled from the Immersive Labs end.

Where is the data held?2023-07-13T14:14:58+00:00

Our SendSafely instance is based in the EU.

Is the data encrypted?2023-07-13T14:15:58+00:00

Sendsafely uses industry standard encryption to ensure files are secure. Every file(s) or message sent via Sendsafely is encrypted at the device before being submitted to Sendsafely servers. 256-bit symmetric AES encryption key length is used. To find out more details please read here –

Why isn’t SendSafely on your subprocessor list?2023-07-13T14:16:52+00:00

Because Sendsafely doesn’t have access to the data we store in our workspace as we hold the encryption keys.

Can we use our own file sharing solution?2023-07-13T14:17:36+00:00

Yes. If you have a preferred solution for sharing large files our team will happily use this. Alternatively you can say to the team you don’t want to use SendSafely at all and the team will share documents via email. Our preference is to share via SendSafely, it adds another layer of protection to your data.

Where can I find out more about Sendsafely?2023-07-13T14:18:27+00:00

The Sendsafely website has lots of information and details about the service they provide. If you have any further questions please speak to your dedicated CSM or contact our Customer Support team.

Do you have instructions about the use of Sendsafely?2023-07-13T14:19:14+00:00

Yes. Please speak to your CSM and they will talk you through it.

What do I do if I have problems sharing or accessing files?2023-07-13T14:20:08+00:00

SendSafely provides an online help centre on their website to assist with troubleshooting:

Alternatively, speak to your CSM for assistance.

Does SendSafely support plug-ins or browser extensions?2023-07-13T14:21:06+00:00

Yes, there is a plug-in for Outlook and a browser extension available for Chrome.

Installation and configuration details are available from the SendSafely online help centre in the form of quick-start guides.

How do Workspaces function?2023-07-13T14:21:55+00:00

Workspaces can be created to provide dedicated areas for the sending and receiving of files relating to specific customers and projects. Workspaces are used to share files with multiple recipients using uniquely generated URLs. Files can be stored in workspaces persistently and are accessible by users who have been granted access via the shared URL.